Last Updated: 2025.08.08
We ship all orders from the EU and deliver worldwide. Below you’ll find key information about our shipping process, timeframes, and responsibilities.
1. Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed the next business day.
2. Shipping Methods & Costs
Shipping options and prices are shown at checkout, based on your location and order size.
We offer both standard and tracked shipping where available.
Free or reduced shipping may apply for qualifying orders (details shown at checkout).
3. Delivery Times (Estimated)
Within EU: 3–7 business days
UK & Europe (non-EU): 5–10 business days
USA & Canada: 7–15 business days
Rest of World: 10–20 business days
Please note that these are estimated timeframes and may vary due to customs processing, local delays, or postal service conditions.
4. Customs, Duties & Import Taxes
International buyers are responsible for any customs fees, import duties, or taxes imposed by their country. We do not cover these charges and are not responsible for delays caused by customs.
5. Tracking & Delivery Issues
If your order includes tracking, you’ll receive a tracking number via email once shipped.
Please allow a few days after dispatch for tracking info to update.
If your order is significantly delayed or appears lost, contact us at [email protected]
6. Delivery Address
Please double-check your shipping address at checkout. We are not responsible for orders lost due to incorrect or incomplete addresses.
7. Undeliverable Packages
If a package is returned to us due to delivery failure (e.g., wrong address, unclaimed), we will contact you to arrange reshipment. Additional shipping charges may apply.
Last Updated: 2025.08.08
We want you to be happy with your purchase! If something’s not right, please read below for our returns and exchange policy.
1. EU 14-Day Return Right
If you’re an EU customer, you have the right to return your order within 14 days of receiving it, for any reason.
To qualify:
Items must be unused, unopened, and in original packaging.
You must notify us in writing (email) within 14 days of delivery.
You then have 14 more days to return the item.
Send your return request to: [email protected]
2. Non-Returnable Items
Due to hygiene and safety, we cannot accept returns on:
Opened or used tinctures, teas, or skincare products
Perishable or customized items
Gift cards or downloadable content
3. Exchanges
We do not offer direct exchanges. If you wish to get a different product, please return the item (if eligible) and place a new order.
4. Return Shipping
Customers are responsible for return shipping costs unless the item was damaged or incorrect.
We recommend using a tracked service, as we are not liable for returns lost in transit.
5. Refunds
Once we receive and inspect your return, we’ll notify you by email.
If approved, refunds are issued within 14 days via your original payment method.
Shipping costs (original and return) are non-refundable, unless the return is due to our error.
6. Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 3 days of delivery with clear photos of:
The damaged item
The packaging (including shipping label)
We’ll arrange a replacement or refund, as appropriate.
Questions?
For any concerns about returns, reach out to: [email protected]
